Politique de confidentialité

LAST UPDATED: 18 FEBRUARY 2026

ISEULT LONDON operates this website and online store using Shopify. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, make a purchase or contact us.

By using this website, you agree to the terms of this Privacy Policy.

PERSONAL INFORMATION WE COLLECT

We may collect the following information when you use our website:

• Name, billing address and shipping address
• Email address and phone number
• Payment information
• Order and transaction details
• Account login information, if you create an account
• Communications you send to us
• Device information such as IP address, browser type and usage data

HOW WE COLLECT YOUR INFORMATION

We collect information:

• Directly from you when you place an order, sign up to emails or contact us
• Automatically through cookies and similar technologies
• Through Shopify and trusted service providers who support our store

HOW WE USE YOUR INFORMATION

We use your information to:

• Process and fulfil your orders
• Communicate with you about your purchases
• Provide customer support
• Improve our website and shopping experience
• Send marketing communications if you have opted in
• Prevent fraud and ensure website security
• Comply with legal obligations

You can unsubscribe from marketing emails at any time using the link in our emails.

SHARING YOUR INFORMATION

We share your information only where necessary, including with:

• Shopify, which hosts our store
• Payment providers
• Shipping and fulfilment partners
• Professional advisers where required

Shopify processes certain data on our behalf. You can read Shopify’s Privacy Policy at https://privacy.shopify.com

We do not sell your personal information.

COOKIES

Our website uses cookies to improve functionality, analyse traffic and support marketing. You can manage cookie preferences through your browser settings.

DATA RETENTION

We retain your information only for as long as necessary to fulfil orders, comply with legal obligations and resolve disputes.

YOUR RIGHTS

If you are located in the UK or European Economic Area, you may have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to certain processing
• Withdraw consent where processing is based on consent

To exercise your rights, please contact us at info@iseultfragrance.com.

INTERNATIONAL TRANSFERS

Your information may be processed outside the UK or EEA, including by Shopify. Where this occurs, appropriate safeguards are in place.

SECURITY

We take reasonable measures to protect your personal information. However, no method of transmission over the internet is completely secure.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised date.

CONTACT

If you have any questions about this Privacy Policy or how we handle your data, please contact: info@iseultlondon.com