FREQUENTLY ASKED QUESTIONS
ABOUT THE FRAGRANCE
What makes Iseult different from traditional perfumes?
Our fragrances are crafted at a low intensity with a gentle 1 percent fragrance concentration, designed for scent sensitive individuals.
How strong are the fragrances?
They are intentionally subtle. Our scents are light, low intensity, and refined, offering a soft presence without feeling overpowering. They are designed for those who prefer a more delicate, skin like scent experience.
How should I wear Iseult?
Mist onto skin, hair, or clothing for a soft, even finish. You can wear the fragrances on their own or layer them. Our scents are designed for everyday use and can be applied liberally.
INGREDIENTS & SAFETY
What ingredients do you use?
Our formulations blend water, alcohol, premium fragrance materials, and gentle supporting ingredients such as glycerin (for skin care hydration).
Are your products suitable for sensitive skin?
Yes. Our fragrances were created specifically with scent sensitivity in mind. However, sensitivities vary so we recommend patch testing if you have reactive skin.
Are your fragrances clean?
All fragrances are free from parabens, phthalates, sulphates, glycol ethers, artificial colours, BHT, and unnecessary additives. They are certified vegan and cruelty free.
SUSTAINABILITY
Where are your products made?
Everything is produced in small batches in the UK. We work with partners who meet high sustainability and ethical standards.
Is your packaging sustainable?
We use recycled and responsibly sourced materials where possible, with fully recyclable or biodegradable finishes. Our bottle and cap manufacturing uses 100 percent renewable electricity.
Do you offer a bottle return program?
Yes. Customers who return an empty bottle for recycling will receive 15 percent off their next order. Contact info@iseultlondon.com
ORDERS & SHIPPING
Do you ship internationally?
We currently ship within the UK and select countries in Europe, including France, Germany, Spain, Ireland, Italy and Germany. Further international expansion is planned for future stages.
Can I track my order?
You will receive tracking details once your order has been dispatched. If you haven’t received your shipping email, please check your spam folder or contact us at info@iseultlondon.com
Do you offer returns?
We accept returns on unused, unopened products only. You may request a refund within 14 days of delivery. Unfortunately, we cannot accept returns once the box is opened or the hygiene sticker is broken.
For returns, please use Royal Mail only and hand your parcel over the counter at a Post Office. Return shipping costs are the customer’s responsibility, unless the item is faulty, damaged, or incorrect.
If your order arrives damaged, faulty, or incorrect, please email info@iseultlondon.com to arrange a solution. Refunds will be issued to the original payment method within 14 days of receiving the returned product.